Shipping policy
Shipping Worldwide/Internationally and our shipping partners
We deliver to all and any postal address around the world and our shipping partners are DHL and DTDC.However Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
If you are looking for alternate shipping options, then cheap shipping options can be suggested.
Please note that all the products will be shipped from Kolkata, India.
Calculating Cost
Shipping is free across India.
We take great pride in being able to offer FREE SHIPPING to any address in India to our customers .To ensure the quickest confirmed delivery on all orders within India, please be sure to include the complete postal address with the correct PIN code. We cannot be responsible for postal delays resulting from incomplete address listings.
In case of overseas orders, shipping cost is calculated on the basis of weight , size the parcel including the product, the packing material etc and delivery destination. Once you choose a product and add it to 'My Cart' and proceed to Checkout, the exact cost of shipping is auto calculated.
Transit Times
We ship all orders by fastest possible air courier services like DHL ( for international), Dotzot, Delhivery, Ecom Express, Dtdc ( for domestic)c and they normally deliver within 5-10 days across USA, Europe and all major cities of Middle and Far East.
Transit Risk
Fashionvibes ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Fashionvibes will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.
Tracking numbers for orders shipped might take 48 business hours to become active on the courier websites.
Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to sales@fashionvibes.in and the needful will be done.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not fashionvibes .Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
Time to Ship
For each item we have mentioned time to ship along with the item image. These are only indicative and approximate and items can be shipped earlier or later on case to case basis depending on availability of item and other factors.
It is advisable to email us with the item codes to get more accurate time to ship estimate.
Delay in shipping
Time to ship mentioned on our website against each item are indicative and approximate only and sometimes due to situations beyond our control, delays may occur as many of our products are handmade. We expect this understanding from our customers . If, for any reason, there is a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail. If customer is unwilling to accept this kind of delay for his order ,in such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.
However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.
VAT & Custom Duties
Customers are responsible for any VAT/ customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
Packaging
Orders are packed in plain unmarked boxes. Your privacy is guaranteed. We do not sell or share your e-mail address or any personal information with other companies.
Out of Stock Items
Items not in stock at our main warehouse will be checked for availability in our Retail Stores. If unsuccessful, you will be notified via email. At this time, we may suggest other suitable items of a similar nature for replacement of the original product requested. Credits or back orders can also be discussed at this time.
Refunds and Returns:
What is fashionvibes Free & Easy Returns policy?
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on fashionvibes.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange (only for unused items) or Refund, backed by the 10 Day Replacement Guarantee.
In any case, all your purchases on fashionvibes.in are backed by Buyer Protection for 15 days from the date of delivery, lest you have any issues
r is not applicable to e-goods and products with price lowered under Rs.1,000 by a promotion or gift certificate.